Canny is a customer feedback management software designed to help product teams collect, analyze, and act on user feedback. It centralizes feedback from various sources, allowing teams to prioritize feature requests, build product roadmaps, and share updates with their users.
Key features include:
- Feedback Collection: Gather feedback through a dedicated portal, integrations with support tools, and automated capture from conversations using Autopilot.
- Analysis Tools: Analyze feedback to identify trends, understand user needs, and prioritize requests based on impact and customer data.
- Prioritization Formulas: Develop custom formulas to automatically score feedback and feature requests based on factors like impact and effort.
- Roadmap Planning: Create public or private roadmaps to communicate product plans and keep users informed.
- Changelogs: Build a public changelog to announce new features, updates, and improvements.
- AI-Powered Features: Autopilot uses AI to automatically capture and deduplicate feedback, suggest clarifying questions, and summarize lengthy threads.
Canny is used by product managers, customer success teams, and founders to make data-driven decisions, improve customer engagement, and build products that meet user needs.
