LimeChat is an AI-driven platform designed to enhance e-commerce customer experiences through WhatsApp. It leverages Level-3 AI to automate support, personalize marketing, and improve customer retention.
Key Features:
- GPT-Powered Support: Automates query resolution, aiming to solve 90% of inquiries instantly.
- WhatsApp Commerce Journeys: Captures users from various touchpoints (QR codes, ads, website) and guides them through a seamless buying experience on WhatsApp.
- Two-Way Marketing: Enables interactive and personalized marketing campaigns on WhatsApp, leveraging AI-powered customer segments.
- Comprehensive Analytics: Provides AI-driven insights into marketing and support performance, helping businesses understand customer trends and campaign effectiveness.
Use Cases:
- E-commerce Customer Support Automation: Automate responses to common customer inquiries, freeing up human agents for complex issues.
- Personalized Marketing Campaigns: Send targeted promotions and product recommendations to customers based on their purchase history and browsing behavior.
- Abandoned Cart Recovery: Engage customers who have abandoned their carts and encourage them to complete their purchase.
- Customer Retention: Build stronger relationships with customers through personalized communication and proactive support.
